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Terms and Conditions

Please read these terms carefully before using our services

V&V Shipping

Effective Date: 08/02/2026

1. Acceptance of Terms

By using any service provided by V&V Shipping, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

V&V Shipping provides courier and logistics services including but not limited to:

  • Shipping services from the USA to Jamaica

  • Package handling and coordination

  • Free package pickup at designated locations

  • Delivery coordination where applicable

  • Customer shipment updates and communication

V&V Shipping reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Shipments from the USA to Jamaica are conducted approximately three (3) times per week. Shipping schedules are estimates only and may change due to airline schedules, customs processing, weather conditions, or other factors beyond our control.

4. Service Areas & Pickup Locations

Customers may collect packages free of charge at the following locations:

  • Mandeville

  • Spalding

  • Christiana

  • Kingston (UWI area)

Delivery outside these locations may be facilitated through third-party courier services at the customer’s expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

V&V Shipping assumes limited liability for loss, damage, delays, or errors related to shipments.

Responsibility begins once a package is received at our warehouse or designated pickup point and ends once the package is handed over to the customer or third-party courier.

V&V Shipping is not responsible for:

  • Vendor or retailer errors

  • Incorrect information provided by customers

  • Packages lost before reaching our possession

  • Delays or damages caused by airlines, customs, or third parties

6. Packaging & Fragile Items

V&V Shipping is not responsible for damage caused by improper packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped entirely at the owner’s risk.

7. Prohibited & Restricted Items

Customers must ensure shipped items comply with all local and international laws.

Prohibited items include but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Hazardous or flammable materials

  • Counterfeit goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash or negotiable instruments

Prohibited items may be confiscated without refund. V&V Shipping assumes no liability for resulting penalties.

8. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees.

V&V Shipping is not responsible for customs delays, inspections, seizures, or additional charges.

9. Referral Reward Program

Customers who refer new clients may receive a $100 referral reward once the referred customer spends at least $3,500 using V&V Shipping services.

Referral rewards may be issued as credit or applied to future shipments. Terms may change without notice.

10. Payments

Accepted payment methods may include:

  • Cash

  • Bank transfer

  • Approved digital payment methods

Full payment must be completed before package release or delivery. Payments are generally non-refundable once processing begins.

11. Claims & Complaints

Claims must be submitted in writing within 72 hours of notification or package receipt.

Supporting documentation (invoices, photos, proof of value) may be required.

WhatsApp or verbal complaints alone do not constitute formal claims.

12. Storage & Uncollected Packages

Packages not collected within 7 days may incur storage fees.

Packages uncollected after 30 days may incur additional charges.

Packages uncollected after 60 days may be disposed of to recover costs. Customers remain responsible for outstanding balances.

13. Amendments

V&V Shipping reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between V&V Shipping and the customer and supersede all prior agreements or understandings.

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